Employee advocacy
- Understanding workplace issues and available options
- Preparing correspondence and written responses.
- Organising evidence, timelines and supporting documents.
- Award, classification and oay-related concerns
- Attending workplace meetings as a support person
- Communicating with your employer on your behalf where authorised.
Employee relations & wellbeing
- Managing employee concerns and gievances
- Preparing for difficult workplace conversations
- Responding to employee complaints or correspondence
- Improving communication between managers and employees
- Supporting workplace wellbeing and engagement
- Identifying workplace factors contributing to stress, disengagement or poor morale.
people & workplace support
- Day-to-day people management support
- Workplace communication and role clarity
- Onboarding and offboarding processes
- Manager support with employee matters
- Workplace documentation and record-keeping
- Support with organisational change and workplace processes
WORKPLACE CONFLICT SUPPORT
- Communication breakdowns
- Workplace disagreements and interpersonal conflict
- Preparing for conflict-related meetings
- Identifying practical options for resolution
- Bullying, inappropriate behaviour and workplace conduct concerns
- Documenting concerns, discussions and agreed next steps
POLICIES, PROCESSES & WORKPLACE INFORMATION
- Workplace policy development and review
- Internal procedures and people-management processes
- Award and classification information
- Pay, leave and workplace entitlement information
- Workplace documentation and record-keeping
- Identifying when legal or other specialist advice may be required
RECRUITMENT & ONBOARDING
- Position descriptions and role requirements
- Job advertisements and candidate screening
- Interview questions and interview preparation
- Candidate evaluation and selection support
- Employment offer and onboarding documentation
- Induction and new starter processes